Refunds & Returns

Hart Brook Threads is not responsible for lost, returned, or stolen packages. If you would like special shipping (including insurance) please email us at hartbrookthreads@yahoo.com, before you place your order.

If your order is lost please contact your local post office. If your order is returned as undeliverable a refund(minus shipping fees) will be given and your order will be canceled.

Sale items are FINAL SALE and CANNOT be exchanged!

If you are not satisfied (on regular priced items) we are happy to offer store credit if you do not choose to do an exchange.
However, a full refund is not allowed.
To make an exchange, please email at hartbrookthreads@yahoo.com. If we are not notified the exchange will not be accepted. Hart Brook Threads is not responsible for shipping costs associated with exchanges. Item must be received by us on the 7th day (from the date it was delivered) NO EXCEPTIONS! Anything received after 7 day will receive store credit. NO EXCEPTIONS! We have the right to refuse an exchange after 7 days!

Merchandise must be UNWORN, UNWASHED, and UNALTERED with any applicable tags still attached. We reserve the right to determine whether items returned are in acceptable, new condition. If the item is determined unacceptable, in a used state, deodorant stained, or smelling of perfume or any other smells (including but not limited to any or all of these) the buyer must pay for the items to be returned, meaning you must pay return shipping fee.

In the unlikely case you receive a damaged item. Please email us first, then mail the item back within 7 days from the date it was delivered. After inspection, and the item is in fact damaged, we will issue either an exchange or store credit.

We have the right to cancel your order if shipping fees exceed amount charged on your order.

HART BROOK THREADS IS ABLE TO REFUSE ANY SALE!

Please verify all information before purchasing.